1. The Buyer has the right to withdraw from the purchase and sale agreement concluded in the Kinddot online store by notifying the Seller in writing no later than 14 (fourteen) calendar days from the date of delivery of the product. The Buyer must send a free-form notice of withdrawal, together with the information specified by the Seller (product name, date, series and number of the document confirming purchase), by email to hello@kinddot.lt with the subject line “Returned Goods”.
2. After submitting the written notice of withdrawal and the required information as specified above, the Buyer must, no later than 14 (fourteen) calendar days, send or hand over the product to the Seller (if it has been delivered) in accordance with the product exchange and return procedure set out in Clause 6.4 of these Terms. In such case, the Buyer shall bear the direct costs of returning the goods.
3. In accordance with the provisions of the Civil Code, the following quality goods are not eligible for exchange or return: (i) goods manufactured according to the consumer’s special instructions, which are not pre-manufactured and are produced based on the consumer’s individual choice or instruction, or goods clearly tailored to the consumer’s personal needs; (ii) perishable goods or goods with a short shelf life; (iii) sealed goods which were unsealed after delivery and are unsuitable for return for health protection or hygiene reasons.
4. Quality goods for which the Buyer has withdrawn from the purchase and sale agreement shall be exchanged or returned in accordance with the provisions of the Civil Code. To request an exchange or return, the Buyer must contact hello@kinddot.lt. When returning or exchanging products purchased from the Kinddot online store, the Seller has the right to require the Buyer to complete the return or exchange form provided by the Seller.
5. Returned or exchanged quality goods must be undamaged, must not have lost their commercial appearance (labels not removed or damaged, protective films not removed, etc.), must retain their functional properties and must not have been used. The product must be returned in its original packaging, in the same condition and with the same components as received by the Buyer, and must be accompanied by proof of purchase and any accessories. If the product is incomplete, damaged, untidy, or improperly packaged, the Seller has the right to refuse acceptance of the product, refuse exchange, and refuse refund of the amounts paid by the Buyer.
6. Amounts paid by the Buyer for accepted but subsequently withdrawn goods, including delivery costs, shall be refunded to the Buyer no later than 14 (fourteen) days from the date the Seller receives the Buyer’s notice of withdrawal, unless otherwise agreed between the Seller and the Buyer. The Seller shall use the same payment method used by the Buyer for the original transaction, unless the Buyer has expressly agreed otherwise and provided that no additional costs are incurred by the Buyer. The Seller may withhold the refund until the goods are returned or until the Buyer provides proof that the goods have been sent back, whichever occurs first.
7. Defective goods shall be returned to the Seller, and the amounts paid for such goods and their delivery shall be refunded to the Buyer in accordance with the procedure set out in this section of the Terms.
8. The Seller has the right to refuse acceptance of returned goods if the Buyer does not comply with the return procedure established in this section of the Terms.