Terms and Conditions of Sale

1. General Provisions

1.1. These Rules for the Purchase and Sale of Goods in the online store www.kinddot.com (the “Rules”) set out the general terms and conditions for using the online store at www.kinddot.com (the “Kinddot Store”). These Rules apply when a customer of the Kinddot Store (the “Buyer”) selects, orders and purchases goods offered in the Kinddot Store, or otherwise uses services provided by the Kinddot Store.

1.2. The Kinddot Store is an online retail store intended for consumers purchasing goods for personal, family or household needs not related to business or professional activities.

1.3. The sale of goods in the Kinddot Store, as well as the provision of related services to the Buyer, is organized and carried out by RIMANTO KAUKĖNO PARAMOS GRUPĖ (legal entity code 302721009; registered office address: Dariaus ir Girėno g. 21, Vilnius, Republic of Lithuania) (the “Seller”).

1.4. For the purposes of these Rules, a Buyer is any person who purchases goods in the Kinddot Store or uses other services of the Kinddot Store. The right to use the Kinddot Store and place orders is granted to: (i) legally capable natural persons, i.e., persons of legal age or emancipated persons whose legal capacity has not been restricted by a court; and (ii) legal entities acting through authorized representatives who have registered in the Kinddot Store in accordance with these Rules. By registering or placing an order, the Buyer unconditionally confirms that they are entitled to make purchases in the Kinddot Store.

1.5. Together with the Buyer’s order, these Rules constitute a contract concluded between the Buyer and the Seller and are binding on both parties. The contract is deemed concluded when the Buyer creates and submits an order in the Kinddot Store and makes payment in accordance with the procedure and time limits set out in these Rules.

1.6. The Buyer will not be able to place an order in the Kinddot Store unless they have familiarized themselves with these Rules and agree to them. If the Buyer does not agree with the Rules or any part of them, they should not place an order in the Kinddot Store. By placing an order, the Buyer is deemed to have read and unconditionally accepted these Rules. The Seller assumes no risk or liability if the Buyer has not fully or partially familiarized themselves with these Rules, despite having been given the opportunity to do so.

1.7. The Seller has the right to amend these Rules. To place an order, the Buyer must familiarize themselves with the updated version of the Rules; otherwise, the contract shall not be concluded. Amendments apply only to new orders and do not affect orders already placed by the Buyer but not yet fulfilled.

1.8. The Seller has the right to restrict the Buyer’s use of the Kinddot Store services and/or cancel the Buyer’s registration if: (i) the Buyer materially breaches these Rules, in particular by acts or omissions that pose a threat to or cause damage to the Seller, other Buyers or third parties, the Seller’s reputation or good name, or the stability or security of the Kinddot Store; (ii) the Buyer repeatedly breaches these Rules after a warning; and/or (iii) the Buyer fails to remedy a breach of these Rules within a reasonable period specified by the Seller after a warning.

1.9. The Seller has the right to temporarily suspend or permanently discontinue the operation of the Kinddot Store without prior notice to the Buyer. In the event of force majeure, the Seller has the right to suspend performance of the contract until the force majeure circumstances cease, informing the Buyer about the suspension of order fulfilment. If the Buyer is no longer interested in subsequent performance of the contract, the Buyer has the right to withdraw from the contract by notifying the Seller. If the Seller suspends operations but is still able to fulfil confirmed orders, all rights and obligations set out in these Rules or applicable law relating to already fulfilled or ongoing orders shall remain in force.

2. Personal Data Protection

2.1. In order to use the Kinddot Store and purchase goods offered therein, the Buyer must complete a registration form in the Kinddot Store system. The registration form must include the Buyer’s personal data: first name, last name, email address, delivery address, telephone number, and other information necessary for delivery. An authorized representative of a legal entity shall provide the name of the legal entity instead of a first and last name.

2.2. The Buyer is responsible for ensuring that the data provided in the registration form is accurate, correct and complete. If the Buyer’s registration data changes, the Buyer must update it without delay. The Seller shall not be liable for any damage suffered by the Buyer and/or third parties due to the Buyer providing incorrect, inaccurate and/or incomplete personal data, or failing to update such data after it has changed.

2.3. The Buyer has the right to change, supplement or delete their registration data at any time.

2.4. The Buyer’s personal data will be processed in accordance with the Privacy Policy. By using the Kinddot Store services, the Buyer is deemed to consent to the processing of their personal data and confirms that all information and personal data provided is accurate and true.

2.5. The Buyer’s personal data will be used to identify the Buyer, determine whether the Buyer and the person receiving the delivery are legally capable, carry out the sale and delivery of goods, issue accounting documents, refund overpayments and/or amounts for goods returned by the Buyer, administer outstanding debts, perform other obligations arising from the purchase and sale contract, and ensure the Buyer’s ability to use other services of the Kinddot Store.

2.6. The Buyer’s personal data will be processed for direct marketing purposes only with the Buyer’s consent.

2.7. The Buyer has the right to prohibit the collection and processing of their personal data at any time, except where such processing is necessary to fulfil obligations arising from the purchase and sale contract or to fulfil the order.

3. Product Prices and Payment Procedure

3.1. Prices of goods in the Kinddot Store and in the order are indicated in euros (EUR), including VAT. Goods are sold to the Buyer at the prices valid in the Kinddot Store at the time the order is placed.

3.2. The Buyer may pay for goods using one of the following methods: (i) payment via electronic banking, which is an advance payment made through the Buyer’s electronic banking system. When paying by this method, a payment order is generated in the Buyer’s electronic banking system based on the order being paid for, and the Buyer transfers funds to the Seller’s bank account. In this case, the relevant bank is responsible for the security of the Buyer’s data during payment, as all financial transactions take place within the bank’s electronic banking system; (ii) payment by payment card at checkout, which is an advance payment made using the Buyer’s debit or credit card. When entering card details and making payment, the Buyer does not leave card data in the Kinddot Store system, as the Buyer is redirected to the secure server of a certified service provider to complete the payment transaction. Only partial information about the card number is returned to the Kinddot Store system.

4. Delivery of Goods

4.1. Sales are carried out and goods are delivered within the territories indicated on the Kinddot Store website, using the methods and within the timeframes specified therein. The sales territory is determined unilaterally by Kinddot. Goods are delivered by the Seller or its authorized representative.

4.2. A delivery fee applies as specified in the “Delivery Information” section on the Kinddot Store website and is effective at the time the order is placed. The delivery fee may be fixed or may depend on the total value of the goods ordered by the Buyer and/or the selected delivery timeframe.

4.3. When placing an order, the Buyer undertakes to provide an accurate delivery address.

4.4. Goods are delivered to the address registered by the Buyer in the Kinddot Store system. The Buyer undertakes to personally accept delivery. If the Buyer or recipient is not found at the delivery address specified in the Kinddot Store system, the Seller has the right to hand over the goods to any other legally capable person present at that address, and the Buyer shall have no right to raise any claims against the Seller regarding delivery to an improper recipient.

4.5. If delivery is impossible due to the Buyer’s fault or circumstances attributable to the Buyer (including, but not limited to, an incorrect address provided in the Kinddot Store system; the Buyer or recipient not being found at the specified address; the recipient being a minor; the recipient presenting an invalid identification document or refusing to present an identification document when age verification is required under applicable law or these Rules; etc.), the goods will not be re-shipped (except where the Buyer pays an additional fee for repeated delivery), and any amounts paid in advance for the goods will be refunded after deduction of the delivery fee.

4.6. In all cases, the Seller shall not be liable for late delivery or failure to deliver if the goods are not delivered or are delivered late due to the Buyer’s fault, circumstances attributable to the Buyer, or other circumstances beyond the Seller’s control.

4.7. If, upon receipt, the Buyer notices discrepancies in the assortment of goods (e.g., an incorrect quantity in the shipment or goods not matching the order), the Buyer must inform the Seller within a reasonable time from the date of delivery. If the Buyer determines that delivered goods are of inadequate quality, the Buyer has the right to submit a claim regarding product quality within 2 (two) years from the date of receipt (statutory warranty applies).

5. Product Quality and Fitness for Use

5.1. The characteristics of goods sold in the Kinddot Store are generally indicated in the product description for each item. The product description contains general information and therefore may differ from the information provided on the product packaging, which is usually more detailed. Before using goods purchased from the Kinddot Store, the Buyer must read the information provided on the product packaging.

5.2. The Seller shall not be liable: (i) for minor differences between the actual characteristics of the goods and the appearance shown in product photos (including color, packaging size, shape or overall appearance), or for perceived differences in scent, texture or other characteristics arising from the Buyer’s device display settings or the Buyer’s subjective assessment; (ii) for changes in product characteristics that may occur due to temperature changes or other circumstances beyond the Seller’s control during delivery; (iii) for deterioration in product quality if the Buyer or persons to whom the Buyer has transferred the goods used them for purposes other than those for which such goods are normally used, failed to comply with instructions, violated transportation, storage or usage requirements, or if visible packaging or other external defects were not agreed in writing at the time of handover, or if quality deterioration results from the actions of the Buyer or other persons to whom the Buyer transferred the goods; (iv) for allergic reactions caused by the goods to the Buyer or persons to whom the Buyer transferred the goods. If goods are provided for use by minors, they must be used exclusively under parental supervision.

5.3. All goods sold in the Kinddot Store are new and of high quality (except where the product purchase field indicates that the goods are defective, have lost their commercial appearance, etc.) and are stored in suitable storage facilities. However, goods shall not be considered defective solely due to minor packaging or transport damage.

5.4. Where the Seller does not provide a quality guarantee for certain types of goods, the statutory warranty provided by applicable legal acts shall apply.

5.5. Where a specific shelf life is established for certain goods under applicable law, the Seller undertakes to sell such goods in a manner that provides the Buyer with a real opportunity to use them before the end of the shelf life.

5.6. The Buyer must inform the Seller about goods of inadequate quality by email at hello@kinddot.lt within the time limits set out in Clause 4.7 of these Rules.

6. Withdrawal from the Contract. Exchange and Return of Goods

6.1. The Buyer has the right to withdraw from the purchase and sale agreement concluded in the Kinddot Store by notifying the Seller in writing no later than 14 (fourteen) calendar days from the date of delivery of the product. The Buyer must send a free-form notice of withdrawal, together with the information specified by the Seller (product name, date, series and number of the document confirming purchase), by email to hello@kinddot.lt with the subject line “Returned Goods”.

6.2. After submitting the written notice of withdrawal and the required information as specified above, the Buyer must, no later than 14 (fourteen) calendar days, send or hand over the product to the Seller (if it has been delivered) in accordance with the product exchange and return procedure set out in Clause 6.4 of these Rules. In such case, the Buyer shall bear the direct costs of returning the goods.

6.3. In accordance with the provisions of the Civil Code, the following quality goods are not eligible for exchange or return: (i) goods manufactured according to the consumer’s special instructions, which are not pre-manufactured and are produced based on the consumer’s individual choice or instruction, or goods clearly tailored to the consumer’s personal needs; (ii) perishable goods or goods with a short shelf life; (iii) sealed goods which were unsealed after delivery and are unsuitable for return for health protection or hygiene reasons.

6.4. Quality goods for which the Buyer has withdrawn from the purchase and sale agreement shall be exchanged or returned in accordance with the provisions of the Civil Code. To request an exchange or return, the Buyer must contact hello@kinddot.lt. When returning or exchanging products purchased from the Kinddot Store, the Seller has the right to require the Buyer to complete the return or exchange form provided by the Seller.

6.5. Returned or exchanged quality goods must be undamaged, must not have lost their commercial appearance (labels not removed or damaged, protective films not removed, etc.), must retain their functional properties and must not have been used. The product must be returned in its original packaging, in the same condition and with the same components as received by the Buyer, and must be accompanied by proof of purchase and any accessories. If the product is incomplete, damaged, untidy, or improperly packaged, the Seller has the right to refuse acceptance of the product, refuse exchange, and refuse refund of the amounts paid by the Buyer.

6.6. Amounts paid by the Buyer for accepted but subsequently withdrawn goods, including delivery costs, shall be refunded to the Buyer no later than 14 (fourteen) days from the date the Seller receives the Buyer’s notice of withdrawal, unless otherwise agreed between the Seller and the Buyer. The Seller shall use the same payment method used by the Buyer for the original transaction, unless the Buyer has expressly agreed otherwise and provided that no additional costs are incurred by the Buyer. The Seller may withhold the refund until the goods are returned or until the Buyer provides proof that the goods have been sent back, whichever occurs first.

6.7. Defective goods shall be returned to the Seller and the amounts paid by the Buyer for such goods and their delivery shall be refunded to the Buyer in accordance with the procedure set out in this section of the Rules.

6.8. The Seller has the right to refuse acceptance of returned goods if the Buyer does not comply with the return procedure established in this section of the Rules.

7. Exchange of Information

7.1. The Seller shall send all notices to the email address provided in the Buyer’s registration form.

7.2. The Buyer shall send all notices and questions to the Seller using the contact details provided in the “Contacts” section of the Kinddot Store.

8. Final Provisions

8.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.

8.2. The law of the Republic of Lithuania shall apply to relationships arising under these Rules.

8.3. In the event of damage, the party at fault shall compensate the other party for direct and indirect losses in accordance with the procedure and grounds established by the laws of the Republic of Lithuania.

8.4. Any disputes arising in connection with the performance of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

8.5. Each Buyer has the right to resolve disputes with the Seller out of court. First, the Buyer must contact the Seller in writing. If, within 14 (fourteen) calendar days from receipt of the complaint/claim, the Seller does not respond, or if the complaint/claim is not satisfied, the Buyer may apply to the out-of-court consumer dispute resolution body, i.e., the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba) (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, tel. +370 5 262 6751, website: www.vvtat.lt), or its territorial divisions, or submit a request via the ODR platform at http://ec.europa.eu/odr/.